Our Returns Process
- Please email us stating that you wish to return your order
- You will then receive a confirmation response within 24 working hours
- Provided the return is approved, you will receive an email outlining charges and the amount to be refunded
- If collection is required, we will call or email you to arrange a convenient collection date
- Alternatively, you may use your own courier to return the product at your own expense
- Once the item(s) are back in our possession, they will be inspected and provided the inspection is successful, a refund will be issued. Goods must be returned in the same condition it was provided to you in. If items have been assembled or modified in any way we will be unable to accept the return.
Our Refund Policy
Your refund will take between 3 -5 working days to process, subject to your card type.
Please note that any refund will be given once the item(s) is/are back in our warehouse and found to be in the same condition as was dispatched. The item(s) must be returned undamaged, in the original condition and packaging.
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
The full value of the refund will be credited to your account if you cancel your order prior to the goods being despatched. Orders cancelled after 12pm, Monday to Friday (excluding public holidays) will be Processed the following working day.
In the event you cancel your order after the goods have been despatched, you will be subject to our return charges. See our returns policy for more information.
Important Returns Information
Mattresses, pillows and bedding related items cannot be returns for health and hygiene reasons once they have been opened. We therefore recommend you carefully review the purchase as we will not be able to accept the return of these products after they have been opened or clearly used.
We do not accept returns for made to order goods (e.g. customised items such as adjustable beds).
If upon inspection of the returned goods, we find any of the above has been breached, we reserve the right to return the item to you at your expense and no refund will be given. If the item is returned to us in accordance with our terms and conditions outlined above, a refund will be provided minus the charges listed below.
Sales & Clearance Items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping Your Return Item
In order to return an order, you must contact us first.
Returns can be mailed to: KENT BEDS & SOFAS, 59-61 HIGH STREET, RAMSGATE, CT11 9RJ
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.